Tag: Service Sector
Office muda on YouTube
It’s a classic technique: follow an order from receipt to fulfilment. Shapiro, Rangan and Sviokla wrote an influential article on the subject in HBR in 1992 (Staple yourself to an order). Now, with more humour, a YouTube version. An outfit called Business Process Excellence in the US have posted an 8 minute animation on the [...]
Categories: Supply Chain Resources, Training and Reference.
Tags: Audrey Order, Lean, muda, office, Service Sector, waste
Comments: 1
Scottish exec evaluation of Lean
On the Scottish Executive website I have just come across a useful report examining the implementation of Lean in the public sector. Politicians of all colours would love the administration of public services to be more efficient. Cost reductions can pay for pet projects, enhanced services or tax cuts. In the UK, the public has [...]
Categories: Supply Chain Resources.
Tags: Lean, Public Sector, Service Sector
Comments: 1