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Tag: Audrey Order

Office muda on YouTube

April 24th, 2009 | By: Martin Arrand

It’s a classic technique: follow an order from receipt to fulfilment. Shapiro, Rangan and Sviokla wrote an influential article on the subject in HBR in 1992 (Staple yourself to an order). Now, with more humour, a YouTube version. An outfit called Business Process Excellence in the US have posted an 8 minute animation on the […]

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